Suleim Consultancy, a leading consultancy firm in Doha, is seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will excel in providing exceptional service, handling inquiries, and ensuring client satisfaction. If you’re enthusiastic about delivering quality customer service and are eager to make a positive impact, this is the opportunity for you.

Key Responsibilities:

• Customer Inquiries: Respond to customer inquiries via phone, email, and in-person, providing accurate information about the company’s services and resolving issues promptly.
• Problem Resolution: Address customer concerns, complaints, and requests in a professional and timely manner, ensuring high levels of customer satisfaction.
• Order Processing: Assist with processing client orders, ensuring that all details are accurate and that orders are fulfilled in a timely manner.
• Service Support: Provide support to customers throughout their service journey, from initial contact to post-service follow-up, ensuring their needs are met.
• Documentation: Maintain detailed records of customer interactions, inquiries, and feedback, ensuring all relevant information is accurately logged.
• Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and communicate insights to management.
• Collaboration: Work closely with other departments to ensure smooth service delivery and resolve customer issues efficiently.
• Product Knowledge: Stay informed about the company’s services and offerings to provide knowledgeable responses to customer inquiries.
• Quality Assurance: Ensure that all customer service processes align with company standards and guidelines to maintain consistent service quality.

Requirements:

• Education: High school diploma or equivalent (higher education preferred).
• Experience: Previous experience in customer service, retail, or a similar role is highly preferred.
• Communication Skills: Excellent verbal and written communication skills in English; Arabic is a plus.
• Problem-Solving Skills: Strong ability to handle customer concerns and resolve issues in a professional manner.
• Teamwork: Ability to work effectively in a team environment and collaborate with colleagues to achieve company goals.
• Technical Skills: Familiarity with customer service software (e.g., CRM systems) and Microsoft Office Suite.
• Customer-Centric Attitude: Passionate about providing excellent customer service and ensuring customer satisfaction.

As a Customer Service Representative at Suleim Consultancy, you will be an essential part of our team, providing superior service and ensuring clients’ needs are met effectively. If you’re looking to be part of a dynamic and growing organization, apply now to join our team in Doha!